Author Archives: Rebecca Anhang Price, Marc N. Elliott, and Ron D. Hays

About Rebecca Anhang Price, Marc N. Elliott, and Ron D. Hays

Ron Hays is a UCLA Distinguished Professor of Medicine and affiliated adjunct researcher at the RAND Corporation with a research focus on patient-reported outcomes. He has served as a principal investigator for the AHRQ-funded Consumer Assessment of Healthcare Providers and Systems (CAHPS®) project at RAND since its beginning in 1995. Dr. Hays specializes in patient-reported measurement development and evaluation of measures of patient experience with health care and health-related quality of life.

Increasing Response Rates

By | December 15, 2022
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Patient experience surveys are a cornerstone of public reporting and pay-for-performance initiatives. Some healthcare providers, payers, and other stakeholders have expressed concerns about declining response rates and representativeness of these surveys [pdf], especially for underserved groups. Increasing response rates is an important goal. Several strategies have been proposed to increase response rates, including administering surveys… Read More »